Refund policy

Order Cancellation

We accept order cancellations before the product is shipped or enters the production process. If your order is successfully canceled during this window, you will receive a full refund. Unfortunately, we cannot cancel an order once the product has already been shipped.

Returns

We gladly accept product returns. Customers have the right to request a return within 14 days of receiving the product.
To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service team prior to returning any items to ensure you send the package to the correct address.

Notes

Custom-made or personalized items are exempt from the 14-day return policy.
If the return is initiated due to the customer's personal preference (e.g., ordered the wrong item or changed your mind), the customer is responsible for the return shipping fee. The exact cost will depend on the shipping carrier you choose.
If the return is due to our error (e.g., you received a damaged, defective, or incorrect item), you will not be required to bear any return shipping fees.
We do not charge any restocking fees for returns.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This process typically takes about 3 to 7 business days, though the exact timeframe may vary depending on your bank or credit card issuer's policies.

 

Late or Missing Refunds

If you haven't received a refund yet, please first check your bank account again.
Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time required before a refund is visible in your account.
If you've done all of this and you still have not received your refund, please contact us at support@hiplaytoys.com.

Please always contact our Customer Service at support@hiplaytoys.com to obtain the authorized return address before sending any items back.